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Pullman Hotel, Av. del Litoral, 10, 08005 Barcelona

E-Commerce Summit

20

May

10:00 am

21

May

4:00 pm

We are happy to be part of the E-commerce Summit 2019 in Barcelona. The event focuses on the European market and on the top trending topics Fashion & Lifestyle, Home & Living and Food & Care, which makes it very special. Talk to our experts and learn how our delivery platform can help to deliver your packages to millions of customers across Europe.

2019

Wappenhalle München, 81829 München

ECD 2019

21

May

8:30 am

21

May

6:30 pm

Meet us at ECD 2019 powered by our partner Tradebyte. Due to its special congress format, the ECD has become one of the leading meeting points of the e-commerce industry. Therefore we are pleased to be part of this special event and to enrich it with a speech by our Co-Founder Johannes Plehn.

Talk to us at ECD and learn more about the leading delivery platform. We look forward to meeting you!

2019

Booth 24 | Estrel Congress Center, Berlin

K5 Future Retail Conference

04

Jun

9:00 am

05

Jun

5:00 pm

We are looking forward to meeting you at this year's K5 from June 4-5 in Estrel Berlin together with our partner MS Direct.

Find us at booth 24 and have some delicious tarte flambée. Talk to our experts and learn more about our leading delivery platform, find the optimal carrier for each parcel and benefit from our worldwide cross-border solutions.

2019

Estoril Congress Center, Av. Amaral, 2765-192 Estoril, Portugal

DELIVER

05

Jun

8:00 am

06

Jun

4:30 pm

Meet Seven Senders at this year’s DELIVER. The event brings together the elite in e-commerce and operations, especially due to the combination of one-to-one meetings and keynote sessions. We look forward to attending the event and meeting you there. Do not hesitate to contact us to learn more about our delivery platform.

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Hard rock instead of hard system intervention: Sendwise improves logistics processes at EMP in a clever way

Whether it's a Game of Thrones T-shirt or a Metallica album: Europe's leading rock and entertainment merchandising company relies on Seven Senders for logistics transparency.

SEVEN SENDERS Hero Mask

If you shop online, what does the cursor look like? Most of us will now spontaneously say: At Amazon and other providers this is the forefinger, isn't it? The "Exclusive Merchandise Products" (EMP) Handelsgesellschaft mbH (Ltd.) is taking a different approach: EMP customers are looking for a T-shirt from their favorite band or figures from the coolest Netflix series with the “Sign of the horns”, based on the motto "Rock on". Europe's leading e-commerce company in the field of rock and entertainment merchandising relies on our logistics and tracking software Sendwise to ensure that deliveries and co. run smoothly.


The plus for customers: They can track their orders better and always have an excellent overview. In addition, EMP provides real-time information on all relevant logistics metrics for users. By the way, the provider decided against a hard intervention in the standard system when introducing the software, because Sendwise offers all important functions in the standard system.

EMP supplies Rockfans via Seven Senders
EMP sends fan articles and merchandise to over 6 million fans Rock and entertainment enthusiasts


Trouble-free interaction with the ERP system


Mike Jonescheit, COO of EMP Merchandising Handelsgesellschaft, reports: "Sendwise is a great fit for a company like EMP because we don't have a custom-built merchandise management system. Companies that use an off-the-shelf ERP or shop system are often limited in their ability to interface with other solutions. In addition, an intervention in the standard system can be very time-consuming and also quite risky. With a solution like Sendwise such obstacles can be avoided."


Why Sendwise?


EMP has grown strongly in recent years and continues to pursue ambitious growth plans. Every year, more than four million parcels are sent to customers throughout Europe, around 30,000 articles for 17 different markets. Software support was therefore required in order to address customers even better now and in the future and at the same time improve logistics and carrier processes. The aim was to provide information on the status of orders and the route of packages in the familiar EMP dashboard. Previously, customers had to access another website, enter their personal information and a long tracking number - a time-consuming and annoying undertaking. Sendwise can quickly and easily merge the data already available in EMP's enterprise resource planning (ERP) system and forward it to the customer, ensuring uninterrupted contact with the EMP brand. At the same time, customer information no longer has to be passed on to another company, i.e. the parcel carrier. One concrete result, which shows that new IT like Sendwise is also achieving measurable success, is that the number of requests to customer service regarding the delivery status of an order has already fallen by around ten percent.

EMP optimizes logistics processes with Seven Senders
The EMP warehouse


Sendwise expands fan base: Easily monitor the supply chain

Sendwise consolidates the tracking information of the different carriers in order to make it centrally visible for EMP users. In addition, our solution convinced the project team with its analysis and evaluation capabilities, which are clearer and more detailed than the competition's offers. For example, users can check the delivery speed and how long a parcel is on its way. Avoidance of returns is also raised to a new level. Push notifications are planned for the near future, informing customers that their T-shirt, jute bag or perhaps dragon egg will arrive on Saturday. Sendwise software is EMP's ideal support on the road to a digital and customer-centric future. Thumbs up!


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