SEVEN SENDERS Emblem

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Palais des Congrès et des Festivals de Cannes

Transports & Logistics Meeting Cannes

19

Nov

9:00 am

21

Nov

6:00 pm

Meet us at this year's Transports & Logistics Meeting in Cannes. The event brings together the top decision-makers in logistics and promotes the exchange of current trends in the industry. Meet our team
and learn more about our leading delivery platform and the innovations on the last mile.

We look forward to the exchange with you!

2019

Booth E7, Saal Berlin, Maritim Hotel Berlin, Stauffenbergstraße 26, 10785 Berlin

Deutscher Handelskongress & Retail World

20

Nov

8:00 am

21

Nov

3:00 pm

The Deutsche Handelskongress is the meeting place for decision-makers in trade in Germany. From November 20 to 21, 1,500 top decision-makers come together in Berlin to discuss the latest trends and innovations in this sector. This year Seven Senders is also taking part and we are looking forward to welcoming you at booth E7 in Saal Berlin.

Visit also the lecture of our co-founder Dr. Johannes Plehn about the topic “Success factors in international delivery“ on November 21 at 10:45 clock at Brain Snack Stage.

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Hard rock instead of hard system intervention: Sendwise improves logistics processes at EMP in a clever way

Whether it's a Game of Thrones T-shirt or a Metallica album: Europe's leading rock and entertainment merchandising company relies on Seven Senders for logistics transparency.

SEVEN SENDERS Hero Mask

If you shop online, what does the cursor look like? Most of us will now spontaneously say: At Amazon and other providers this is the forefinger, isn't it? The "Exclusive Merchandise Products" (EMP) Handelsgesellschaft mbH (Ltd.) is taking a different approach: EMP customers are looking for a T-shirt from their favorite band or figures from the coolest Netflix series with the “Sign of the horns”, based on the motto "Rock on". Europe's leading e-commerce company in the field of rock and entertainment merchandising relies on our logistics and tracking software Sendwise to ensure that deliveries and co. run smoothly.


The plus for customers: They can track their orders better and always have an excellent overview. In addition, EMP provides real-time information on all relevant logistics metrics for users. By the way, the provider decided against a hard intervention in the standard system when introducing the software, because Sendwise offers all important functions in the standard system.

EMP supplies Rockfans via Seven Senders
EMP sends fan articles and merchandise to over 6 million fans Rock and entertainment enthusiasts


Trouble-free interaction with the ERP system


Mike Jonescheit, COO of EMP Merchandising Handelsgesellschaft, reports: "Sendwise is a great fit for a company like EMP because we don't have a custom-built merchandise management system. Companies that use an off-the-shelf ERP or shop system are often limited in their ability to interface with other solutions. In addition, an intervention in the standard system can be very time-consuming and also quite risky. With a solution like Sendwise such obstacles can be avoided."


Why Sendwise?


EMP has grown strongly in recent years and continues to pursue ambitious growth plans. Every year, more than four million parcels are sent to customers throughout Europe, around 30,000 articles for 17 different markets. Software support was therefore required in order to address customers even better now and in the future and at the same time improve logistics and carrier processes. The aim was to provide information on the status of orders and the route of packages in the familiar EMP dashboard. Previously, customers had to access another website, enter their personal information and a long tracking number - a time-consuming and annoying undertaking. Sendwise can quickly and easily merge the data already available in EMP's enterprise resource planning (ERP) system and forward it to the customer, ensuring uninterrupted contact with the EMP brand. At the same time, customer information no longer has to be passed on to another company, i.e. the parcel carrier. One concrete result, which shows that new IT like Sendwise is also achieving measurable success, is that the number of requests to customer service regarding the delivery status of an order has already fallen by around ten percent.

EMP optimizes logistics processes with Seven Senders
The EMP warehouse


Sendwise expands fan base: Easily monitor the supply chain

Sendwise consolidates the tracking information of the different carriers in order to make it centrally visible for EMP users. In addition, our solution convinced the project team with its analysis and evaluation capabilities, which are clearer and more detailed than the competition's offers. For example, users can check the delivery speed and how long a parcel is on its way. Avoidance of returns is also raised to a new level. Push notifications are planned for the near future, informing customers that their T-shirt, jute bag or perhaps dragon egg will arrive on Saturday. Sendwise software is EMP's ideal support on the road to a digital and customer-centric future. Thumbs up!


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